Thank you for shopping with Manifest in the Midwest. We want you to be delighted with your purchase. Please read our Refund/Return Policy carefully to understand your rights and responsibilities if you need to request a refund or return.
1. Refund/Return Eligibility:
1.1. Goods: You may be eligible for a refund or return if the purchased goods are damaged, defective, or not as described upon receipt.
1.2. Services: Refund eligibility for services is determined on a case-by-case basis, depending on the nature of the service provided.
2. Refund/Return Process:
2.1. To initiate a refund or return request, please contact our Customer Support within [number of days] days from the date of delivery/purchase. You can reach us at (641) 583-6530, sharame@manifestinthemidwest.com. Please provide your order number, a detailed explanation, and any relevant supporting information (photos, videos, etc.).
2.2. Our Customer Support team will guide you through the return/refund process, providing you with a Return Authorization (RA) number if applicable.
2.3. For goods, if a return is authorized, you will be responsible for securely packaging the item and returning it to us. Please include the RA number on the package. We recommend using a trackable shipping method.
2.4. Once we receive the returned item, our team will inspect it to verify the issue. If the return is approved, we will process the refund within [number of days] days. The refund will be issued using the same payment method used for the original purchase.
3. Non-Refundable/Non-Returnable Items:
3.1. Certain items, such as [list of non-refundable/non-returnable items], are not eligible for refunds unless damaged or defective upon receipt.
4. Conditions for Refund/Return:
4.1. Goods must be returned in original packaging, including all accessories, manuals, and documentation.
4.2. Goods must be in unused and undamaged condition.
4.3. Services that have been fully rendered may not be eligible for a refund.
5. Exchanges:
5.1. We currently do not offer direct exchanges. If you wish to exchange an item, you must follow the return process and place a new order.
6. Shipping Costs:
6.1. Shipping and handling charges are non-refundable unless the return is due to an error on our part.
7. Cancellation:
7.1. If you wish to cancel an order before it is shipped, please get in touch with Customer Support immediately. Once an order is shipped, the standard refund/return policy will apply.
8. Modifications to the Refund/Return Policy:
8.1. Manifest in the Midwest reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.